27 Apr 2020
Fiat-Chrysler Automobiles Announces Free Extensions on Warranty & Maintenance Contracts for Customers During COVID-19 Lock-Down
- FCA offers extensions for vehicle warranties/maintenance contracts due to expire during COVID-19 lock-down period.
- Mopar® customers will have one-month grace period after final date of lock-down to have their vehicles repaired and serviced under the terms of their contracts.
April 27th, 2020, Dubai, UAE: Fiat-Chrysler Automobiles (FCA), the manufacturer of Abarth, Alfa Romeo, Chrysler, Dodge, Fiat, Fiat Professional, Jeep and RAM vehicles worldwide, has offered an extension to all Mopar® customers whose warranties expire during the COVID-19 lock-down in the Middle East. Mopar® is the exclusive service, parts and customer care provider for Fiat Chrysler Automobiles around the globe.
Under the terms of the extension, every Mopar® customer with a contractual warranty, a maintenance plan or an extended warranty plan set to expire during the lock-down will be entitled to an extension of one month after the end of the of the lock-down, as mandated by the authorities in their country of residence. Those customers should contact their service centers to book an appointment to service their vehicles during that one-month period, and the standard terms of their expired contract will be honored.
Explaining the reason for the extension, Maher A. Abdalla, Director of Mopar Service, Parts, Customer Care and Supply Chain for FCA Middle East said: “The world is currently facing a challenge that is unprecedented in our times, and we would like to help our customers in any way that we can to reduce the stress that this situation is causing. Most of our customers are confined to their homes through no fault of their own, and we want to ensure that they ‘Stay Home & Stay Safe’ during the lockdown period. As a result, we are extending the expiration date of their warranties so that they have the opportunity to book a service for their vehicle once the lock-down has ended.”
Mopar (a simple contraction of the words MOtor and PARts) is the service, parts and customer-care brand for FCA vehicles around the globe. Born in 1937 as the name of a line of antifreeze products, the Mopar brand has evolved over more than 80 years to represent both complete care and authentic performance for owners and enthusiasts worldwide.
Mopar made its mark in the 1960s during the muscle-car era, with Mopar Performance Parts to enhance speed and handling for both road and racing use, and expanded to include technical service and customer support. Today, the Mopar brand’s global reach distributes more than 500,000 parts and accessories in over 150 markets around the world. With more than 50 parts distribution centers and 25 customer contact centers globally, Mopar integrates service, parts and customer-care operations in order to enhance customer and dealer support worldwide.
Mopar is the source for genuine parts and accessories for all FCA US LLC vehicle brands. Mopar parts are engineered together with the same teams that create factory-authorized specifications for FCA vehicles, offering a direct connection that no other aftermarket parts company can provide. Complete information on the Mopar brand is available at www.mopar.com.
Senior Account Executive - FCA